Aila Mohammed

Senior Administrator

Team

Administration

Qualifications

Business administration; practical phlebotomy

Also trained as

Mental Health First Aider

About Aila

At The Dementia Service, Aila looks after our administration and is often the first person patients and families speak to, by phone and by email. Aila Mohammed is a highly skilled and dependable Senior Administrator with a diverse background in business support, operations and governance. Known for her proactive approach and attention to detail, Aila brings a wealth of experience in administrative coordination, financial processes and team management across both public sector and high-pressure service environments.

Her past roles include business support within a large local authority's governance department. There she managed supplier orders, processed financial transactions, oversaw invoice reconciliation and supported the department through data handling, CRM management and health and safety compliance. She also contributed to key council initiatives, including equality, diversity and inclusion work. She is a trained Mental Health First Aider.

In other previous roles, Aila has overseen complex operational functions, from coordinating multidisciplinary teams and managing clinician onboarding to leading service-specific departments and training new staff in system usage and internal processes. Her ability to manage rotas, facilitate team meetings and handle customer relations with professionalism makes her a pivotal figure in administrative and operational continuity.

Aila is also qualified in practical phlebotomy and business administration. She has developed a wide-ranging skill set that includes project management, human resources, financial oversight and health and safety. Her commitment to service improvement, team leadership and high standards of organisational performance brings both structure and integrity to every role she undertakes.