Call us
Answered 24 hours a day
We can answer your questions and book your first appointment on the call.
Contact The Dementia Service
Call us to ask a question or book an assessment. You do not need a GP referral, and your first appointment is available the same week.
Phones answered 24 hours a day. Our clinical team is available Monday to Friday, 8:00 to 18:00.
Send an enquiry
Registered with the Care Quality Commission
No GP referral needed
Ways to contact us
Send an enquiry
Use the form at any time, including evenings and weekends. We reply by phone or email the same working day during working hours, or the next working day otherwise.
Go to the formWrite to us
167-169 Great Portland Street, Fifth Floor, London, W1W 5PFPlease send post to this address. Face-to-face appointments take place at our London Waterloo clinic.
Send an enquiry
Tell us how to reach you and we will call or email you back. You can enquire for yourself or for someone close to you.
What happens next
We call or email you back.
We answer your questions about the assessment, the cost and the timings.
If you decide to go ahead, we book your first appointment, available the same week.
Visiting our London Waterloo clinic
Most of the assessment happens at home by video. If you choose face-to-face appointments, you come to our clinic.
Clinic address
Suite 8.7 Capital Tower, 91 Waterloo Road, London, SE1 8RTGetting there
Capital Tower is opposite Waterloo station, which has National Rail and London Underground services. Waterloo East and Southwark stations are also close by.
There is step-free access and parking through the underground service yard, with lifts throughout the building. Please report to the ground floor reception when you arrive and again after a scan. Reception will call up to your clinician, who will come down to meet you.
About our London clinicOutside London
We can also arrange face-to-face appointments in other towns and cities, priced on request.
Face-to-face prices
Before you get in touch
Do I need a GP referral?
No. You can contact us directly, for yourself or for someone close to you.
How soon can I be seen?
Your first appointment is available the same week you contact us. From booking to diagnosis typically takes 20 working days.
How much does it cost?
The full assessment costs £2,999.00, payable in two equal instalments. With a face-to-face nurse appointment at our London Waterloo clinic it costs £3,499.00, or £3,999.00 with face-to-face nurse and consultant appointments.
See what is includedDo you cover my area?
Yes, if you live in England, Scotland, Wales or Northern Ireland. Most of the assessment happens at home by video, your blood sample is taken at your chosen address and brain scans take place at one of over 200 scan centres across the UK.
More questions and answersFeedback and complaints
We welcome feedback on any part of our service. If something has gone wrong, our complaints procedure explains how to raise it and how we will respond.
Read our complaints procedureReviewed by Dan Brown, Director. Last reviewed 6th October 2026. Next review 6th October 2027.